House of Blues New Orleans strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at HOBNOLAHelp@livenation.com or call us at (504) 310-4999. On the day of shows the Box Office opens starting two hours before showtime. On non-show Fridays and Saturdays, the box office is open from 2PM to 5PM, or until the end of shows on event nights.
ARRIVAL & ACCESSIBLE ENTRANCES
There are accessible entrances and accessible parking at our location. Additionally, the elevator for the ADA entrance is to the right of main entry stairs. If you require special assistance, or would like additional details on the entrance and parking locations, please contact the Box Office at (504) 310-4999.
ACCESSIBLE PARKING
Premium Parking Location # P145 716 Iberville Street, New Orleans LA 70130 $15 for up to 8 hours of parking. Visit Premium Parking to book a discounted session. Use Promo Code “HOBNOLA24” at checkout.
Additionally, House of Blues New Orleans has partnered with ParkWhiz to offer other easy and reliable parking solutions. Click HERE to book parking.
RESTROOMS
There are restrooms located throughout the venue. All of the restrooms are accessible.
CONCESSIONS, FOOD AND DRINK
All bars in the Music Hall are accessible, and we have accessible seating available in our Restaurant and Bar. Additionally, we do have one lowered countertop in front of the Memphis Bar. If you require special assistance, please contact the Venue at (504) 310-4999.
TICKETING
Accessible tickets can be purchased online via www.livenation.com or at the box office window during our hours of operation. On the Online Ticket Page under "Filter" look for the accessible logo to view all available accessible seats. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. You can call the Box Office at (504)310-4975 with any questions.
Accessible seating may be purchased in two ticket increments, allowing a companion to accompany the guest in need of accommodation. Seating selections do not determine where in the section you will be seated, as the section will be filled on a first come first serve basis. To ensure your party is seated ahead of the general admission line, please arrive at least 15 minutes prior to your show’s door time and check in with a member of the security team at the security checkpoint at the venue entrance. Anyone who purchased GA tickets but would still like to seek accommodation will be assisted on a first come first serve basis as space allows.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
House of Blues New Orleans takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
SERVICE ANIMALS
At House of Blues New Orleans, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
SIGN LANGUAGE INTERPRETATION
If you will need an interpreter for an event, please email your request to <venue email> com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
ASSISTIVE LISTENING DEVICES
Assistive Listening Devices (ALDs) technology in <venue name> is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver. A photo ID is required in exchange for a device. Apple App Store. Google Play Store to download the app.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.